Finding a new mechanic is always a tedious process for me. I practically grew up in a body shop and had a father that taught be how to do all basic maintenance on my cars. I cannot stand a place that will talk down to me or try to dupe me. I usually go into my mechanic having a pretty good idea of what is wrong but don't say much until they tell me their ideas. Anyone that talks down to me or acts like being a woman disqualifies me to know anything about cars, immediately gets crossed off my list. This was not the case with Finsanto. I do my research and Finsanto seems to be getting great reviews no matter where you look on the net so I had my eye on them for my next mechanic since my move to SA. My check engine light came on one afternoon. I had had some symptoms that I had researched around this same time which lead me to believe that it was my map sensor. I went in and spoke to James who did a quick computer scan that basically confirmed my diagnosis. I was going to be out of town for the next week so I made arrangements to leave my Volvo there so it would be done by the time I returned. It is important to know that I have an extended warranty on my car. It is suppose to be the best of the best so I was SURE the repair would be covered. After many phone calls and a very upset James, we found out that because it was a wiring issue not the map sensor so my warranty company would not cover it. James was very upset with the warranty people and made multiple phone calls trying to get them to agree to the repair. He worked very hard, took pictures of the problem, explained that it was not my fault due to poor maintenance, etc. No luck... but he tried very hard to advocate for me which I really appreciated. He even apologized to ME for yelling at my warranty company. In the end they rewired a good portion of my car in the engine compartment and I paid around $300 which I thought was a steal because that included a diagnostic test. And actually... during the course of 3 conversations, the price went down each time! I don't think that has ever happened! We did a "worse case scenario" quote and even that sounded reasonable considering what was going on with my car. This is family owned and operated which also makes me feel better about giving them my money.