I came here once for an oil change and will not return. They way overcharged me for a simple oil change, and overall I felt violated and taken advantage of. Besides this oil change, they tightened the lug nuts of my tires so much that it was impossible to change a flat by hand. Worst of all, I was laughed at because of the condition of my air filter. The men in the office laughed about this and went on and on for several minutes about it, even making fun of me with other customers! I felt embarrassed and upset - this was incredibly unprofessional and that alone made me want to avoid this place like the plague.
Ms. Banick, I pulled up the history of your vehicle and we performed a synthetic oil change and installed an air filter in your vehicle back in October of 2015. Our prices for synthetic oil changes 2 years ago were $69.88 and the air filter cost $18.88, both of which are competitively priced. We did not rotate your tires or perform a brake inspection on your vehicle, therefore we had no reason the tighten your lug nuts. If we had, we have torque lug wrenches that we use on every car that does require the tires to be removed during repairs. We appreciate your feedback but I wish you had informed us regarding your feelings about your visit immediately afterwards instead of waiting 2 years to post this review so that I could address this issue.
- Finsanto Automotive Repair Shop